The Ink: Scribe’s $25M Series B

Investors: Logan Bartlett, Jacob Effron, Ananya Rajesh

The problem: As organizations become increasingly global and distributed, knowledge sharing among employees is becoming increasingly prevalent. However, preferences and methods vary widely; no two work styles are the same resulting in divergent habits and no single best practice. Moreover, communication happens in Slack, email, in-person, remote, and hybrid interactions, making it difficult to catalog processes as teams evolve.

This variance in work processes often leads to knowledge being siloed and inadequately shared. Over time, the manual and time-consuming nature of knowledge sharing within a team can create real inefficiencies and hamper productivity.

Enter Scribe: Scribe is a simple, effective way for anyone to share knowledge at work or home without burdening creators or viewers. With just one click, Scribe automatically records how the user does a task and creates a formatted, intuitive instructional guide, complete with step-by-step visual and text instructions. Users stay in their flow and continue their work; there is no need to navigate out, whether the process is on browser or desktop. Unlike stopgap solutions like video recordings, Scribe does the heavy lifting for the creator, cutting down on production time by as much as 90%. Gone are the days of scheduling disruptive Zoom calls or in-person meetings to teach colleagues – with Scribe, users can just keep doing what they are already doing to share and store knowledge.

Scribe is revolutionizing the knowledge management landscape by creating a fresh and enjoyable way to share procedural knowledge. The simple UI makes directions very clear, eliminating the language, pacing, and editing issues that audio and video can often create. Because of its ease of use and efficacy, the company has a unique opportunity to become a ubiquitously used product across companies to ensure people do things the right way, consistently.

Reshaping Business Processes: Scribe’s users represent jobs and organizations across industries. They are often the “go-to person” for a system, process or tool. While this designation can create a burden on star employees and require more of their time to be spent teaching others, Scribe empowers “go-to-people” by giving them and their colleagues a simple, intuitive way to share their knowledge without giving up their time. When this intel is shared, it creates magic. Companies using Scribe often see employee retention increase as they streamline and unify processes across orgs and teach themselves, instead of relying on the already overburdened teams and employees.

One illustrative example—Scribe users can create guides in minutes that can help in the onboarding process of hundreds or thousands of workers. Scribe is quickly becoming the place for users to show off their skills, making the product even stickier and encouraging the creation of even more quality content. Scribe has already helped over 1 million teams improve how they work, including 97% of the Fortune 100, and grown revenue by 400% in just 2023.

Read all about it: Over the years we’ve invested in and supported companies changing the nature of work like Ramp, Justworks, Stripe, and Workato and we strongly believe Scribe can be in the next generation of tools that become a staple for every employee. We were initially excited by the stickiness of the product and the ability to increase efficiency across organizations by identifying and replicating the best workflows. Meeting Scribe’s founder, Jennifer Smith, made this investment an all-hands yes from our team. Jennifer is an exceptional leader who is uniquely suited to drive and scale this business while empowering employees and teams.

If you’re interested in Scribe’s mission to unleash and uplevel the world’s know-how—join us!